Return Policy for UK E-commerce
Thank you for shopping with Hopkins Home & Garden. We strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be instances where you need to return a product. Please read our return policy carefully to ensure a smooth process:
1. Eligibility for Returns:
- We accept returns within 7 Days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
2. Non-returnable Items:
- Some items are non-returnable, including but not limited to:
- Personalized or customized items.
- Gift cards.
- Please contact us if you are unsure whether your item is eligible for return.
3. Return Process:
- To initiate a return, please contact our customer service team at trev@hopkinshomeandgarden.co.uk with your order number and details of the item(s) you wish to return.
- Our customer service team will provide you with instructions on how to return the item(s) to us.
4. Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment
5. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item(s) received was damaged, defective, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns.
6. Exchanges:
- If you wish to exchange an item for a different size, color, or variant, please contact our customer service team to arrange the exchange.
- Exchanges are subject to availability. If the desired item is not available, a refund or store credit may be offered.
7. Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.
8. Cancellations:
- Orders can only be cancelled before they have been dispatched. Once an order has been dispatched, it cannot be cancelled. Please contact us immediately if you need to cancel an order.
9. Contact Us:
- If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at trev@hopkinshomeandgarden.co.uk
10. Changes to Policy:
- We reserve the right to modify our return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
By making a purchase on our website, you agree to abide by the terms of our return policy.
Contact Us:
Trev Hopkins
Trev@hopkinshomeandgarden.co.uk
www.hopkinshomeandgarden.co.uk